Winnipeg Senior Community Achieves 90% Customer Satisfaction Rating

Amber Meadow, a senior living community, earned a 90% score on their annual customer satisfaction survey last month. Safety, maintenance services, and management staff received the highest marks on the 35-question survey.

“I’ve been here eleven years and love it,” says resident Mary R. "Everyone is so kind to me.”

The survey gathers ratings and open-ended responses on a variety of community functions, including billing, Engage Life, dining, housekeeping, maintenance, management, security and transportation. Survey responses are confidential and anonymous to encourage honest feedback.

“We value our residents and their opinions, which is why this survey is such an important part of community operations,” says Kristy Grange, President, Atria Retirement Canada. “This year we saw significant increases in scores throughout the portfolio, demonstrating our commitment to not just listen to resident feedback but to identify opportunities to improve and put them into action.”

Amber Meadow is an independent living community that offers services and amenities designed to simplify life and enhance well-being for older adults. Every aspect of community life – dining, housekeeping, scheduled transportation – is backed by industry-leading quality standards and more than 25 years of experience.

For more information on Amber Meadow, visit www.AmberMeadow.ca or call 204.633.5467.