100 Visits Later: What I’ve Learned From Atria Communities

A handwritten note has a way of making a moment feel special. In early 2024, Ralph, a resident at Atria Sugar Land, sent me a card with a heartfelt message and an open invitation to visit. His words painted a picture of a community filled with warmth and connection, and I knew I had to experience it for myself.

In late November, I visited Ralph, his fellow residents and our extraordinary team, making Atria Sugar Land my 100th community visit of 2024.

True to his word, Ralph helped make sure my reception was a shining example of uncommon hospitality. Every detail felt thoughtfully considered, but what struck me most was the sense of belonging that filled the room.

This feeling reflected what I’ve witnessed across the United States and Canada during my travels: a warmth and togetherness created by the incredible people who call our communities home, along with those who dedicate themselves to making these homes thrive.

Every community I’ve visited – whether in a bustling city or a quiet neighbourhood – has been a reminder of why we do what we do. Our mission is about more than providing a place to live; it’s about creating environments where people belong, connect and thrive.

These visits have also reaffirmed my belief in the power of our C.A.R.E. philosophy:

• Customer Experience is at the heart of everything we do. Seeing smiles on residents’ faces and hearing their stories of moments that matter has reminded me we are on the right path.
• Accountability ensures we deliver on our promises – to residents, their families and one another.
• Results driven by data ensure the long-term strength of our communities and our ability to serve more people.
• Employee Experience is foundational, as none of this would be possible without the dedication, compassion and creativity of our teams.

For me, Ralph’s card wasn’t just an invitation – it was also a reminder of the spirit that defines our communities and fuels my excitement for what lies ahead.

To everyone I’ve met during my travels – thank you. Your stories, enthusiasm and feedback have inspired me, and I am deeply grateful for the warm welcomes I received at each community. You made 2024 unforgettable and you affirmed my confidence in our shared future.

As I look ahead to the communities I’ve yet to visit, I feel more inspired than ever. The heart of Atria isn’t just in our buildings or programs – it’s in the people who make each community feel like home. This year has reaffirmed that, and I’m excited for all that’s still to come.

With excitement and gratitude,

Holly Belter-Chesser

CEO, Atria Management Company