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Privacy Policy

We have designed this website to help current residents, prospective residents and their families make decisions regarding options for senior living and senior care. We are committed to protecting the privacy of Internet users who visit our website. Your privacy and trust are important to us.

This website is administered by Atria Senior Living, Inc. in Louisville, Kentucky, USA ("Atria"). This Privacy Policy discloses the Personal Information handling practices for Atria websites, including what type of Personal Information is gathered and tracked, how the Personal Information is used and with whom the Personal Information is shared.

By submitting Personal Information to Atria through this website, you expressly agree to the collection, use and transfer of your Personal Information in accordance with this Privacy Policy, the Terms of Use and as permitted or required by applicable laws. If you refuse or withdraw your consent, we may not be able to provide you, or continue to provide you, with certain services or information which may be of value to you. If you provide us with the Personal Information of another individual, you represent that you have all necessary authority and/or have obtained all necessary consents from such individual to enable us to collect, use and disclose such Personal Information for the purposes set forth in this Privacy Policy. Atria reserves the right to change these terms and conditions at any time without prior notice to you. You agree that each visit you make to this site shall be subject to the then current Privacy Policy, Terms of Use and applicable laws. By accessing and/or browsing this site, you accept without limitation or qualification this Privacy Policy and acknowledge that any other agreement between you and Atria regarding the subject matter hereof is superseded and of no force or effect.

Personal Information
Collection of Personal Information
Use of Personal Information
Your Choices Regarding How Your Personal Information Is Used
Monitoring or Recording of Calls, Chats and Other Interactions
Use of Information in the Social Computing Environment
Business Transfers
Protecting the Rights and Property of Atria and Others
Personal Information Security and Accuracy
Online Advertising
Links to Non-Atria Websites
Notification of Changes
Privacy Questions and Access
Opt-Out Procedures
Multi-Year Accessibility Plan

Personal Information

When you visit our website, you are accessing it anonymously. Atria does not acquire your email address or other Personal Information about you unless you choose to provide it to us. For the purposes of this Privacy Policy, "Personal Information" means information about an identifiable as defined from time to time in applicable privacy laws. This may include but is not limited to: name, address, email address, telephone number, postal code, gender, birthday, credit card information and social insurance number.

If you choose to provide Personal Information directly to Atria, we will maintain such Personal Information in confidence. We will not collect, use or disclose your Personal Information other than in accordance with this Privacy Policy, the Terms of Use and as permitted or required by applicable laws. However, please note that Atria shall not treat as confidential and shall not have any duty to protect any Personal Information that is posted or uploaded to the Atria website and available for general viewing. Please do not submit patient health information through this website.

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Collection of Personal Information

Atria limits the collection, use and disclosure of your Personal Information, both in the amount and type of Personal Information, to that which is necessary in order to fulfill the purposes identified in this Privacy Policy. In general, Atria collects, uses and discloses Personal Information for the purposes of furthering our business and those of our affiliates, and their respective successors and assigns, as set forth in this Privacy Policy, and as permitted or required by applicable laws.

Personal Information may be collected by Atria when website visitors complete one of our online forms (examples include newsletter subscriptions or contact forms). The following list includes ways we generally collect Personal Information from our website visitors and the types of Personal Information generally collected:

You may find numerous forms throughout our site to help you evaluate or engage our services and ask questions. Required Personal Information varies depending on the form and at most includes full name and email address. The provision of this Personal Information is mandatory in order to receive a response from Atria. The provision of the remaining Personal Information requested on the registration form is optional. The same is true for any online newsletters or other types of regular electronic updates we may offer to website visitors.

Atria only collects user-provided Personal Information. For example, you may want to give us your name and contact information to communicate with you, to provide you with a service, or to conduct business with us if you are a supplier or a business partner. You may share a description of your education and work experience in connection with a job opening at Atria for which you wish to be considered. If you use the procedures described in this Privacy Policy to tell us that you do not want us to use your Personal Information to make further contact with you beyond fulfilling your request, we will respect your wishes.

If you provide a false name or email, you may not receive a response to your inquiry or your request may not be processed. However, any Personal Information you provide in other fields may be used to help solve issues that exist. For example, if you have Personal Information that you would like to relay to someone at Atria but do not accurately identify yourself, you may include the Personal Information in the comments section of the form. That Personal Information will be sent to the appropriate person who can help resolve the issue regardless of whether or not we are able to send a response to you. The same is true for anyone who enters an email address, phone number or other form of contact information incorrectly. We are not responsible for a failure to respond to someone who has submitted inaccurate or invalid contact information.

From time to time, we may also collect Personal Information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the Personal Information was legally acquired by the third-party and that we have the right to obtain it from them and use it.

The Personal Information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.

We may also collect Personal Information relating to your use of our websites through the use of various technologies. For example, when you visit our websites, we may log certain Personal Information that your browser sends us, such as your IP address, browser type and language, access time, and referring website addresses. We may also collect Personal Information about the pages you view within our sites and other actions you take while visiting us. In addition, we may also use such technologies to determine whether you've opened an email or clicked on a link contained in an email. Collecting Personal Information about how you use our websites helps us personalize your future experiences on our websites, as well as tailor our interactions with you.

One technology we use to collect Personal Information is called "cookies". A cookie is a piece of data that a website sends to your browser. The data is stored on your computer as a tag that identifies your computer. Cookies are used mainly to measure website usage and effectiveness and to allow for ease of navigation or use. As such, they are not associated with any Personal Information. Cookies are also used at times to personalize a known visitor's experience to a website by being associated with profile information or user preferences. As described below, you can adjust your browser settings in most instances to turn off cookies or to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. Since cookies allow you to take advantage of some of our websites' features, we recommend that you leave them turned on.

If you choose to use the "Send to a Friend" function to share website information with a friend or colleague, we will ask for their name and email address. We will automatically send a one-time email sharing the page you indicated, but will not use that Personal Information for other purposes.

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Use and Disclosure of Personal Information

The following paragraphs describe the general purposes for which Atria uses and discloses your Personal Information:

Fulfilling Your Request

If you request something from Atria, for example, information about a community, a callback or specific marketing materials, we may use the Personal Information you provide to fulfill your request. To help us do this, we may share Personal Information with others, for instance, a specific Atria community or regional staff member who can best handle the request. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalizing Your Experience on Our Websites

We may use Personal Information we collect about you to provide you with a personalized experience on our websites, such as providing you with content that may interest you and making navigation on our sites easier.

Providing Support

We may use your Personal Information to notify you of events, news or upcoming developments.

We also may provide "Live Chat" sessions to assist you while you're navigating through our sites; we may use Personal Information you provide via these sessions in accordance with this Privacy Policy.

Marketing

The Personal Information you provide to Atria as well as the Personal Information we have collected about you indirectly, may be used by Atria for Atria's marketing purposes. We may provide the Personal Information to third-parties who may assist Atria in contacting you with special offers or information that we believe may be of interest to you about Atria's services, programs or events. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each email you may receive, by indicating that you wish to unsubscribe when we call you, or by contacting us directly (please refer to "Opt-Out Procedures" below).

Recruitment

In connection with a job application or inquiry, whether advertised on an Atria website or otherwise, you may provide us with Personal Information about yourself, such as a résumé. We may use this Personal Information to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the Personal Information for future consideration.

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Your Choices Regarding How Your Personal Information Is Used

Atria is strongly opposed to spam. We will only send email to users that have explicitly requested to receive an email from us, such as "opt-in subscribers" to Atria online newsletters or users who complete a contact form.

You can always choose not to provide Personal Information, although it might be needed to submit an inquiry or place a request. If you place a request and do not provide the necessary Personal Information to contact you, your request may not be fulfilled.

When we collect Personal Information from you, you may tell us that you do not want it used for further marketing contact by using the Opt-Out Procedures below.

You may also turn off cookies in your browser. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some features of this website, we recommend that you leave them turned on.

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Monitoring or Recording of Calls, Chats and Other Interactions

Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that Atria may monitor and in some cases record such interactions for staff training or quality assurance purposes, or to document a particular transaction or interaction.

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Use of Personal Information in the Social Computing Environment

Atria may provide social computing tools on some of its websites to enable online sharing and collaboration among members who choose to use them. Any Personal Information or other content you post or divulge, such as pictures, information, opinions or any other type of Personal Information that you make available to other participants on these social platforms is deemed non-confidential, public information and is not subject to this Privacy Policy. Rather, such content may be subject to the Terms of Use of this website and/or those social platforms, and any additional guidelines and privacy information provided in relation to their use. Please refer to applicable terms and conditions. You should be aware that content you post on any such social computing platforms may be made broadly available to others inside and outside Atria.

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Business Transfers

In the event that our business is transferred to or merged with another company or entity, your Personal Information may be transferred to another company or entity that is part of the business transfer or merger.

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Protecting the Rights and Property of Atria and Others

We may also use or share your Personal Information to protect the rights or property of Atria, our business partners, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others or to comply with a judicial proceeding, court order, or legal process served on our websites.

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Personal Information Security and Accuracy

We strive to protect your Personal Information and to maintain its accuracy. Atria implements reasonable physical, administrative and technical safeguards to help us protect your Personal Information from unauthorized access, use and disclosure. Atria will not give, rent or sell your Personal Information to third-parties in any manner contrary to this Privacy Policy. Your Personal Information is kept as accurate, complete and up-to-date as is necessary to fulfill the purposes identified in this Privacy Policy. We do not routinely update your Personal Information.

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Online Advertising

Atria does not deliver third-party online advertisements on our websites but we advertise our services on others' websites. If you use such third-party websites, please familiarize yourself with the privacy policies of those website operators or network advertisers to understand their practices relating to advertising, including what type of information they may collect about your Internet usage. Atria does not provide any information relating to your usage of Atria websites to website operators or network advertisers except as may be permitted in this Privacy Policy. Some advertising networks we use may be members of the Network Advertising Initiative (NAI). You may opt-out of targeted advertising delivered by NAI member ad networks by visiting www.networkadvertising.org.

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Links to Non-Atria Websites

Atria websites may contain links to non-Atria websites that are not affiliated with Atria. Atria is not responsible for the privacy practices, information collection practices, or the content of those other websites or any damages resulting therefrom. We encourage our users to be aware when they leave our site to read the privacy policies of each website that collects Personal Information. This Privacy Policy applies solely to Personal Information collected by this website.

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Notification of Changes

Atria reserves the right to change, amend or restate this Privacy Policy. We will post a notice at the top of this page notifying users when this Privacy Statement is updated or modified in a material way. If you are a regular visitor to this website, we recommend that you check this Privacy Policy on a regular basis. By using the website, you consent to the collection, use and disclosure of your Personal Information in accordance with the then current Privacy Policy. If you do not agree to this Privacy Policy and the Terms of Use, please do not provide Personal Information to Atria through this website.

Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you and your account even if previously submitted.

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Privacy Questions and Access

If you have a question about this Privacy Statement or Atria's handling of your Personal Information, you can send an email to privacy@atriaseniorliving.com. You can also contact us at:

Atria Senior Living
300 East Market Street
Suite 100
Louisville, KY 40202
502-779-4700
CustomerAssistance@atriaretirement.ca

In certain cases, you may have the ability to view or edit your Personal Information online. In the event your Personal Information is not accessible online, and you wish to obtain a copy of particular Personal Information you provided to Atria, or if you become aware the Personal Information is incorrect and you would like us to correct it, contact us.

Before Atria is able to provide you with any Personal Information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request.

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Opt-Out Procedures

If you no longer wish to receive marketing emails, newsletters or other communications from Atria, please send an email to privacy@atriaseniorliving.com or follow the unsubscribe instructions included in each marketing email. You may also use the above email address if you have any further questions or comments regarding this Privacy Policy.

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Multi-Year Accessibility Plan

Click here to read the Multi-Year Accessibility Plan

Communities by Province


Atria Retirement Canada is committed serving seniors and their families, including those with disabilities, by striving to provide our services in a manner that is accessible to everyone. See our accessibility policy here.